Refund & Return Policy

Refund & Return Policy

Last updated: July 2026

At Elégnza, your satisfaction is our priority. Please read our return and refund policy carefully before making a purchase.

1. Return Eligibility

We accept returns within 7 days of the delivery date, provided the following conditions are met:

  • The item is unused and unopened
  • The item is in its original packaging with all tags and seals intact
  • Proof of purchase (order confirmation or receipt) is provided

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they arrive damaged or defective:

  • Opened beauty, skincare, or personal care products
  • Items that have been used or tampered with
  • Products without original packaging

3. Damaged or Wrong Items

If you receive a damaged, defective, or incorrect item, we sincerely apologize. Please contact us within 48 hours of delivery with:

  • Your order number
  • A clear photo of the item and packaging

We will arrange a free replacement or full refund at our expense, including return shipping costs.

4. Return Shipping

Unless the return is due to our error (wrong or damaged item), the customer is responsible for return shipping costs. We recommend using a trackable shipping method, as we are not responsible for lost return packages.

5. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.

6. How to Initiate a Return

To start a return, please contact us at:

Please include your order number and reason for return in your message.