Shipping Policy

Shipping Policy

Last updated: July 2026

Thank you for shopping with Elégnza. Please read our shipping policy to understand how we handle deliveries.

1. Shipping Destinations

We currently ship across the United Arab Emirates (UAE). We do not ship internationally at this time.

2. Delivery Timeframe

Orders are typically delivered within 2–7 business days from the date of dispatch. Business days are Monday through Friday, excluding public holidays.

Please note that delivery times may vary during:

  • Public holidays
  • Promotional or peak shopping periods
  • Adverse weather conditions

3. Order Processing

Orders are processed within 1–2 business days after payment confirmation. You will receive an email confirmation once your order has been placed.

4. Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your shipment. Please allow up to 24 hours for tracking information to update.

5. Shipping Fees

Shipping fees, if applicable, will be displayed at checkout before you complete your purchase.

6. Delays

While we strive to meet all delivery estimates, Elégnza is not responsible for delays caused by courier services, customs, or circumstances beyond our control. If your order is significantly delayed, please contact us and we will do our best to assist you.

7. Lost or Undelivered Packages

If your package is marked as delivered but you have not received it, please contact us within 48 hours so we can investigate with the courier.

8. Contact Us