Cancellation Policy

Cancellation Policy

Last updated: July 2026

At Elégnza, we understand that circumstances can change. Please read our cancellation policy carefully before placing your order.

1. Order Cancellation Before Dispatch

You may cancel your order at any time before it has been dispatched. To request a cancellation, please contact us as soon as possible after placing your order:

If your cancellation request is received and processed before dispatch, you will receive a full refund to your original payment method within 5–10 business days.

2. Order Cancellation After Dispatch

Once an order has been dispatched and is on its way to you, it cannot be cancelled. In this case, you may refer to our Refund & Return Policy to initiate a return once you receive the item.

3. How to Request a Cancellation

To cancel your order, please contact us with the following information:

  • Your full name
  • Order number
  • Reason for cancellation

We will confirm whether your order is eligible for cancellation and process your request promptly.

4. Cancellation by Elégnza

We reserve the right to cancel any order under the following circumstances:

  • The product is out of stock or discontinued
  • A pricing or listing error is identified
  • Suspected fraudulent activity
  • Failure to verify payment

In such cases, you will be notified immediately and issued a full refund.

5. Contact Us

For any cancellation-related queries, please reach out to us: